CONFIGURATION
- Go to Configurations > Local Plugins
- Search or scroll down to find the Product Q & A plugin
- Click the Edit button in the plugin info section
- Click the Enabled checkbox to enable the plugin
- Allow customers to ask questions anonymously by checking the Allow customer to question as anonymous user checkbox
- Limit the plugin from certain stores
- Set which customer roles can ask questions
- Set which customer roles can answer questions
ASKING QUESTIONS FROM PUBLIC STORE
- Customers can ask a question by going to a product and scrolling down to the Question-and-Answer section of the page
- Customers can ask a question anonymously by checking the Question as an anonymous option
ANSWERING AND APPROVING QUESTIONS
- Admins can see questions asked by going to Admin>>Product Q&A Plugin>>Product Q&A List
- List can be filtered and searched.
- Admins can answer a question by clicking the Edit button.
- Questions can be approved by checking the Approved checkbox.
- After approving and setting an answer click the save button.
- An answered question thread looks like this on the product page:
