Helpdesk Ticket plugin for nopCommerce

Helpdesk Ticket plugin for nopCommerce

FEATURES

  • Manage tickets from the public store (My tickets page) and also from the admin area (staff and admin)
  • Create as many departments as you need, e.g - support, sales, etc. Each department has its own email address
  • Specifies whether an attribute to be required to create a ticket and responses to be filterable only by staff or customer
  • Create as many staff as you need and can add default staff
  • Category wise tickets can be created e.g - OrderId, ProductId
  • Can set priority and status with a default value or can be set while ticket creation
  • Customers can send replies and responses can be sent from the admin area
  • Easy to set up

PRE-REQUISITES

  • The plugin requires you to install the Nop-Staion Core plugin first.

INSTALLATION

  • Download the Helpdesk Plugin from our store https://nop-station.com/customer/downloadableproducts
  • Upload the NopStation.HelpDesk zip file using the "Upload plugin or theme" button

  • Go to Administration, reload the 'list of plugins'. Install 'Nop-Station Core' Plugin first and then install 'Nop-Station Helpdesk'

  • To make the plugins functional, restart the application
  • Enable the plugin with 'Edit' option and Configure

CONFIGURE

  • Go to Admin ≫ Nop Station ≫ Plugins ≫ Help desk ≫ Configuration

  • Allow customer to set priority: This option allows a customer to set priority while creating a ticket
  • Default ticket priority: Specifies the default priority of the tickets
  • Allow customer to upload attachment in ticket: Enables or disables file attachment while creating a ticket from the customer end
  • Allow customer to upload attachment in response: Enables or disables file attachment while replying to a ticket from the customer end
  • Enable ticket department: Enabling this option allows a customer to set a department while creating a ticket
  • Ticket department required: Make ticket department as required or not-required field while creating a ticket from customer end
  • Default ticket department: Specify which department will be assigned for resolving customer tickets
  • Enable ticket category: Enabling this option allows a customer to set category of type while creating a ticket
  • Ticket category required: Make ticket category as required or not-required field while creating a ticket from customer end
  • Default ticket category: Specifies which category will be selected for default ticket category
  • Show menu in customer navigation: Enabling this option, customers can access the help desk ticket menu from the public store
  • Navigation widget zone: Default area where customers can see the option for accessing their tickets from the public store with help desk plugin
  • Allow customer to create ticket from order page: This option allows a customer to create a ticket from the order details page
  • Order page widget zone: Specifies default zone where Create ticket option can be seen in order details page

TICKET CREATE

  • The Nop Station ≫ Plugins ≫ Help desk ≫ Tickets option, contains list of Tickets. Here tickets are found with category, priority and status

  • You can create a ticket on behalf of a customer from the admin area. In order to create a new ticket click on the Add new to create

  • There are multiple fields for creating tickets with Customer information, Order ID, Product ID as well as different parameters. Also there is an option for attachment both url and direct file upload for the ticket

TICKET DETAILS

  • From the Edit button in the ticket list, you can update the existing tickets with all necessary information

  • Also in the response area ticket’s responses have been found and can be created which may or may not be shown on customer end. It comes with a list view

TICKET DEPARTMENT

  • The Departments option contains a list of departments

STUFFS

  • The stuff option contains a list of staff

  • You can create as many stuffs you want. In order to create a new stuff go to Nop Station ≫ Plugins ≫ Help desk ≫ Stuff. Click on the Add new button

PUBLIC AREA

  • This plugin is integrated as a widget in the MyAccount navigation menu. It provides an option for the help desk My Tickets menu. This option is described below

PUBLIC AREA - MY TICKET PAGE

  • Here customers can see the ticket/s tables which are created at different times with status. From this table customers can view the ticket details information and also create ticket options from here

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