Empowering Shwapno: A Journey Towards Digital Excellence in Retail
What the rebuild delivered
Built online to match the stores
Shwapno is one of South Asia’s largest retail supermarket chains — 1,000+ outlets serving 60,000+ households every day. To extend that dominance online for millions of customers, it needed more than a web store: an end-to-end digital commerce ecosystem as capable as its physical stores.
Its legacy SaaS platform couldn’t carry the brand’s scale or reputation, so Shwapno rebuilt from the ground up — a unified, enterprise-grade platform connecting web and mobile commerce, dark-store operations and last-mile delivery, engineered to absorb intense transactional spikes and make its digital presence every bit as commanding as its physical stores.
Challenges at a glance
Dark-store inventory in SAP and outlet stock in POS never showed the customer one truth.
Line-item, nested, requirement-driven discounts that vary dark-store by dark-store.
Slot-based Regular and 30-minute Express across a dense hyperlocal map.
Flash sales and campaign days push orders 5–7× within minutes, not hours.
Order value shifts when weighed items are picked, and payment has to keep up.
Web, mobile, fulfillment, delivery and BI all reading the same live data.
Six pillars behind the platform
Every part of Shwapno’s commerce operation, rebuilt to work as one system.
Hyperlocal inventory, two sources of truth
Hyperlocal inventory approached in real-time sync with SAP S/4HANA and brick-and-mortar POS inventory sync. Also with customer reward points integration.
Promotions a grocery chain actually runs
Line-item, complex, nested requirement-driven promotional discount mapping with dark-store-wise batch pricing.
From slot to doorstep, one chain of custody
Slot-based Regular (multi-unit inventory) and Express delivery on an end-to-end order management system (pick, pack, dispatch, ship, deliver), plus a delivery app with live dispatch, route sharing and full visibility.
Built for the busiest day, not the average one
Enterprise-grade microservice architecture: SPA web commerce, iOS and Android mobile commerce, fulfillment and delivery apps, and a business-intelligence admin panel, Kubernetes-powered for flash-sale surges.
Payment that survives a real grocery order
5+ payment methods with event-driven data analysis, deep-dive integrations and event-based promotional web and mobile push, flexible enough to take added payment when delivery quantity changes during picking.
Five surfaces, one platform
Customers, store teams, fulfillment and riders each get a purpose-built interface — all reading the same live data.
A grocery catalog that stays in stock
Hyperlocal inventory display: stock visibility tailored to the user’s location.
Enhanced search: Algolia-powered, with dynamic filters and query suggestions.
Personalized recommendations: AI-driven suggestions for tailored shopping.
Promotions & discounts: highlighted offers visible on the product box and pages everywhere.
Rich filter & sorting: every filter and sort option on all catalog pages.
Product reviews & ratings: user feedback visible for informed purchases.
Wishlist & recipe: save items for later and shop every ingredient of a recipe at once.
Secure payments: integration with multiple PGWs and MFS.
Express and Regular, chosen at checkout
Map address input: search, track current, drag and drop the pin on a map.
Voice search: hands-free product search for convenience.
Real-time stock updates: live inventory tailored to the user’s location.
Auto-suggestions while typing: find products the moment you start searching.
Push notifications: offers, orders and updates, stored in-app.
Order tracking: real-time tracking from picking to delivery on route.
In-app journey: a walkthrough from landing all the way to order placement.
Multi-language support: easy switching for a localized experience.
The whole business on one dashboard
User access control: secure multi-level access for admin, regional and store-specific users.
Vast catalog management: attribute-based, multiple-UOM stock and batch pricing.
Operational coverage zones: geofencing and mapping for precise delivery control.
Campaign management: set up and monitor promotions across all platforms.
Dynamic customer segmentation: tailor marketing to real user behavior.
Actionable insights: find bottlenecks and optimize inventory, sales and logistics.
Advanced fulfillment tools: monitor picker/packer activity and optimize workflows.
Return management: handle full and partial returns with refund options.
SAP S/4HANA integration: real-time inventory synchronization.
Analytics: Power BI, Google Analytics and Algolia for sales, behavior and search performance.
Every sub-order, dark store by dark store
Dashboard overview: status, counts and time-period insights.
Instant notifications: fulfillment-event-wise, in real time.
Quick dispatch assignment: efficiently allocate orders to pick, pack and deliver.
Live picking & packing: monitor picking and packing in real time, with a countdown.
Order status tracking: monitor every order’s fulfillment stage.
Task prioritization: optimize workflows by delivery schedule.
Operational insights: analyze picker and packer productivity.
Full custody, all the way to the door
Dashboard overview: status, counts and time-period summaries.
Collection clarification: COD payment-collection summary.
Instant notifications: real-time push when a shipment is assigned.
Optimized delivery routes: navigate efficiently with live updates.
Geofencing for accuracy: ensure deliveries match precise addresses.
Contact customers easily: customer-contact clarification straight from the delivery info.
Agentic Commerce
Six capabilities wired through the platform, turning a grocery catalog into a system that shops, recommends, forecasts and prices on its own.
Conversational shopping assistant
A shopping-assistant agent that builds and edits the basket in natural language, mid-conversation.
Personalized recommendations
A self-built recommendation engine that surfaces the right products per shopper, per basket.
Sales & inventory forecasting
AI-based forecasting that reads demand ahead of it, keeping dark stores stocked for the surge.
AI catalog manager
Attributes, categories and descriptions filled in automatically across a huge SKU count.
AI search
Live suggestions in Bangla and English that understand what shoppers actually mean.
Dynamic pricing
Prices that respond to demand, stock and promotions — dark-store by dark-store.
The stack that carries the busiest day
They followed an agile approach, delivered milestones on time, and were highly responsive to our evolving needs.
★★★★★ 5.0Building commerce at grocery scale?
Let’s talk about what an agentic commerce platform could do for your retail operation.
