Executive Summary
MSI Americas, a global IT services and consulting provider, operates under a "Resources as a Service" model to deliver tailored solutions across regions.
Despite their expertise in optimizing resources for clients, they faced their own operational hurdles in procurement, expense tracking, and governance. To tackle this, MSI Americas partnered with Brain Station 23 to implement a comprehensive Odoo ERP solution.
This transformation didn't just replace fragmented systems—it streamlined operations, improved governance, and positioned MSI Americas for a new era of scalable growth.
Business Challenges & Pain Points
With a diverse client base and a complex service delivery model, MSI Americas needed an agile system to replace manual workflows. Key challenges included:

- Manual Procurement: Processes were causing delays and lacked transparency.
- Disjointed Systems: Expense and inventory management were inefficient and disconnected.
- Limited Integration: Accounting, project management, and invoicing operated in silos.
- HR Visibility: Recruitment and appraisals lacked automation and real-time tracking.
These challenges posed genuine risks to budget control and timely project delivery, impacting overall operational efficiency.